Published: 15th October 2018
Burbage Custom Windows has been a Safeware customer for over ten years. When asked why he’s stayed with the Epwin Window Systems hardware company for so long, owner James Meah’s answer is simple. “It’s very convenient. We’re a Profile 22 fabricator and the hardware comes at the same time as our profile order, it’s all on the same invoice and you’re dealing with the same people.”
James also appreciates the fact that any product he orders from Safeware will be compatible with Epwin’s window and door systems. “We can be confident everything matches,” he says. As well as knowing the products will fit, Safeware customers also benefit from the comprehensive range that covers locks, hinges, handles, stays, cylinders, vents and furniture. When correctly specified, everything complies with Document Q, holds the Secured by Design accreditation and all relevant BSI Kitemarks. The range covers the market-leading suppliers, all styles and all price points, so there’s a solution for every project.
Safeware customers benefit from the strength of the Epwin Window Systems brand plus there is a dedicated specialist hardware support on hand to answer any query at any stage.
Burbage Custom Windows is based in Hinckley in Leicestershire. Founded over 20 years ago the company has built its reputation on quality, something that is reflected in the fact it gets most of its work from recommendations and repeat business.
James concludes: “We could get our hardware from anywhere but the fact it’s all on the same invoice as our profile order and you’re dealing with the same people makes it very easy.”
When a long-established, successful company partners with a brand for over ten years, it’s clear it delivers what’s required. And in this case, it’s clear that Safeware’s convenience, reliability and range delivers for Burbage Custom Windows.
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